Jewellery Care

Taking these precautions will help ensure the longevity of your jewels:

  Jewellery is delicate and should be treated with care. Remove them before exercising, bathing, and housework. Always put your jewellery on as a final touch, after applying make up, scents, lotions, and styling hair.

   Please note that blackened silver jewellery need only to be cleaned with water using a soft cloth as jewellery cleaner will remove the black finish.

   Pearls are especially delicate and need special care. Only use jewelry cleaners labeled as safe for pearls. After wearing your pearls, simply wipe them off with a soft, clean cloth. Keep your pearl jewelry separate from other jewellery when storing them in your jewelry box or traveling as they can be easily scratched.

Shipping

Orders are shipped from Tallinn, Estonia. Domestic shipping takes 1-5 work days, shipping is through parcel companies like Smartpost, Omniva and DPD.

Standard regular post is through local post office (in Estonia Omniva) and takes minimum 7 days, due to currently ongoing pandemic, there is no certain time frame. Regularly in Europe it takes up to 2 weeks (sometimes more) and to US it takes minimum 3 weeks to 6 weeks.

Shipping through courier services is possible and can be requested before checkout. In Europe mostly DPD and elsewhere DHL, UPS and FedEx.  Ring size

Ring size

All the sizes are listed one product page. I do offer the re-sizing service where possible, although the customer may need to pay a small additional fee for resizing.
If you have any questions regarding ring sizing, please contact auconrest@gmail.com

Return Policy

All jewellery pieces are hand-crafted to order (even all the pieces which are at the specific time in stock) and custom jewellery is hand-crafted to order based on your specifications. Returns are not accepted due to customer error, change of mind or for custom commissioned pieces.

We do not accept any returns on items.

Returns due to inaccurate ring sizing provided by the customer will not be accepted though may be resized for a small fee if possible. Jewellery must be in a “new” condition for your return to be accepted.

Should you be dissatisfied, please contact us by email  (within 3 days) of receiving your order to discuss your options. Should an exchange or possible return be necessary, the product must be returned in as “new” condition within 30 days of the original dispatch date.

If something has broken, we are happy to repair, replace or refund depending on the circumstances.